Delivery and Returns
My current turnaround for most orders is 3 - 5 working days. For rings, the turnaround is 2 - 3 weeks depending on whether a hallmark is needed, and how quickly I can get your ring size.
If you require your item before this (for a birthday, anniversary, etc.) please contact me before placing your order.
I only ship purchases to the address submitted at checkout. Please check that it is correct before confirming your order as items not received due to failure to provide correct shipping address cannot be refunded or replaced.
How much does delivery cost?
Delivery within the UK is free.
International delivery is £8.50 and tracked as standard.
Delivery within the UK
For UK customers, shipping is via Royal Mail First Class and usually means delivery within 7 days of purchase. Depending on the value of the item, this is either via Royal Mail First Class or tracked and signed if over £40.
All international post is now tracked.
International delivery will be via Royal Mail Airmail, who 'aim to deliver to Western European destinations within three working days, eastern Europe within five days, major cities worldwide within five days and other destinations within seven.' (from the Royal Mail website). **Please note that buyers are responsible for any and all duties and customs charges that may be incurred.**
Of course I hope you'll love your jewellery, but should you wish to return it, please contact me using the form below and I will be in touch to arrange your return. Under UK distance selling regulations, you are entitled to return your purchase within 14 days of your item arriving.
If it is personalised or bespoke, a refund is not guaranteed under UK law, and unless faulty I cannot accept returns of pierced earrings for hygiene reasons.
What does 'personalised or bespoke' cover?
If, for example, you have customised a piece through my drop down options, or you have purchased one of my rings in your size, you would be able to return it within 14 days.
If I have designed something specifically for you, or it has a specific name or design which is personal to you, it would not be refundable.